Search common questions about bookings, Care Plans, rewards and more.
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Click "Book a Service" from any page, choose your category and equipment, pick a date and time, and confirm your details. You'll get an email and account notification the moment we receive your request.
Yes — open the booking from My Bookings and choose "Reschedule Booking" to pick a new date and time from live availability. The change is confirmed immediately, no need to wait for a callback.
Open the booking from My Bookings and choose "Cancel Booking". You'll receive a cancellation confirmation by email.
Most jobs depend on site conditions our engineers need to assess, so AGS confirms scope and any applicable charges directly with you before work begins — never a surprise bill.
Fixed-package plans like Premium Care show their price up front since the scope is fixed. Other Care Plans follow the same confirm-before-work model as one-off bookings.
Any of the 3 services not used within a 3-month Premium Care cycle roll over automatically into your next cycle — you never lose a paid-for visit.
Yes, from Account → Care Plans you can pause, resume or cancel any time. Pausing keeps your plan on file without scheduling further visits until you resume.
You earn points automatically for bookings and Care Plan subscriptions. Redeem them from Account → Rewards for service credit or a priority callout upgrade.
Share your personal link from Account → Refer a Friend. When someone joins using it, you both automatically earn reward points.
Yes — add your AC units or refrigeration equipment under Account → My Equipment, including brand, serial number, install date and warranty, for a complete service history.
Once a booking is marked completed, open it from My Bookings and download a PDF Service Certificate confirming the work carried out.
Use the chat icon in the bottom corner for instant answers, or visit Contact Us to reach our team directly.
Yes, all AGS engineers are F-Gas certified and fully trained on the systems they work with.
Response times depend on the service and your location, but we prioritise emergency requests.
Our engineers are experienced across all major residential and commercial air conditioning brands.
Our team will confirm service details and any applicable charges with you directly before work begins.
Yes, our emergency refrigeration service is available for urgent, stock-critical breakdowns.
Yes, servicing and maintenance visits include records to support your food safety compliance.
We support multi-site maintenance contracts for retail, hospitality and food production groups.
Our team will confirm service details and any applicable charges with you directly before work begins.